Hotel Terms and Conditions

1. Hotel room bookings:

  • Rates are quoted in US Dollars and include taxes & service charges
  • Cancellation 72 hours in advance incurs no charge but will incur one night cost if within 72 hours or in case of no show. No charge will be made to the credit card otherwise
  • A Credit Card is required to guarantee the booking – payment is due on check-out
  • Payment can be made in US dollars cash or by Credit Card with 3% surcharge
  • Check-in time is from 14.00hrs and check-out till 12.00hrs
  • Children age 12 and older are charged the adult rate – please include them in No. of Adults box
  • Children and extra beds: Infant 0-2 year(s) stay for free if using existing bedding. Note, if you need a cot there may be an extra charge. Children 3-10 year(s) stay for free if using existing bedding. If requiring an extra bed, we are happy to provide with extra charge $15 per night
  • Exchange rates for information only – your room bill will be charged in US Dollars
  • If you cannot Cancel/Modify your reservation, please email us at

2. Group and tour bookings

For large group bookings and tour agent bookings, we will invoice a 50% deposit which can be paid into our Cambodian bank account with Cathay United Bank. We will provide a receipt upon receiving payment. Any bank fees incurred for international transactions will be the responsibility of the booker, charged at check out.

For cancellation of your entire group booking, please notify us no later than:

Rooms Booked

Notification Period Required

3-5 Rooms

14 days prior to arrival

6-10 Rooms

21 days prior to arrival

11 Rooms or More

28 Days prior to arrival

The penalty for group cancellations after the above notification periods will be a cancellation charge of 20% of the total cost of your group booking at time of cancellation being charged.

Please kindly advise of any individual amendments or cancellations (maximum 20% of total reserved rooms) no later than 3 days prior to arrival. Cancellations after this time or failure to arrive would result in a fee equal to 100% of the first night’s rate per room reserved being charged.

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