Hotel Terms and Conditions

1. Introduction

These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

You must be at least 18 years of age to use this website. By using this website and by agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age.

This website uses cookies. By using this website and agreeing to these terms and conditions, you consent to Baby Elephant Boutique Hotel’s use of cookies in accordance with our privacy policy and cookies policy.

2. License to use website

Unless otherwise stated, Baby Elephant and/or its licensors own the intellectual property rights in the website and material on the website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.

    • You must not:

    • republish material from this website (including republication on another website);
    • sell, rent or sub-license material from the website;
    • show any material from the website in public;
    • reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
    • edit or otherwise modify any material on the website; or
    • redistribute material from this website except for content specifically and expressly made available for redistribution.

Where content is specifically made available for redistribution, it may only be redistributed anywhere. Content made available for redistribution will be clearly marked.

For more information, see our Copyright Notice.

3. Acceptable use

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Baby Elephant’s express written consent.

You must not use this website to transmit or send unsolicited commercial communications.

You must not use this website for any purposes related to marketing without Baby Elephant’s express written consent.

4. Restricted access

Access to certain areas of this website is restricted. Baby Elephant reserves the right to restrict access to other areas of this website, or indeed this entire website, at Baby Elephant’s sole discretion.

If Baby Elephant provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

Baby Elephant may disable your user ID and password in Baby Elephant’s sole discretion without notice or explanation.

5. User content

In these terms and conditions, “your user content” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

You grant to Baby Elephant a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate and distribute your user content in any existing or future media. You also grant to Baby Elephant the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your user content must not be illegal or unlawful, must not infringe any third party’s legal rights, and must not be capable of giving rise to legal action whether against you or Baby Elephant or a third party (in each case under any applicable law).

You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

Baby Elephant reserves the right to edit or remove any material submitted to this website, or stored on Baby Elephant’s servers, or hosted or published upon this website.

Notwithstanding Baby Elephant’s rights under these terms and conditions in relation to user content, Baby Elephant does not undertake to monitor the submission of such content to, or the publication of such content on, this website.

5. No warranties

This website is provided “as is” without any representations or warranties, express or implied. Baby Elephant makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Baby Elephant does not warrant that:

– this website will be constantly available, or available at all; or
– the information on this website is complete, true, accurate or non-misleading.

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial or medical matter you should consult an appropriate professional.

6. Limitations of liability

Baby Elephant will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

      • to the extent that the website is provided free-of-charge, for any direct loss;
      • for any indirect, special or consequential loss; or
      • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if Baby Elephant has been expressly advised of the potential loss.

7. Exceptions

Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this website disclaimer will exclude or limit Baby Elephant’s liability in respect of any:

        • death or personal injury caused by Baby Elephant’s negligence;
        • fraud or fraudulent misrepresentation on the part of Baby Elephant; or
        • matter which it would be illegal or unlawful for Baby Elephant to exclude or limit, or to attempt or purport to exclude or limit, its liability.

8. Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

9. Other parties

You accept that, as a limited liability entity, Baby Elephant has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against Baby Elephant’s officers or employees in respect of any losses you suffer in connection with the website.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this website disclaimer will protect Baby Elephant’s officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as Baby Elephant.

10. Unenforceable provisions

If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

11. Indemnity

You hereby indemnify Baby Elephant and undertake to keep Baby Elephant indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by Baby Elephant to a third party in settlement of a claim or dispute on the advice of Baby Elephant’s legal advisers) incurred or suffered by Baby Elephant arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

12. Breaches of these terms and conditions

Without prejudice to Baby Elephant’s other rights under these terms and conditions, if you breach these terms and conditions in any way, Baby Elephant may take such action as Baby Elephant deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

13. Variation

Baby Elephant may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.

14. Assignment

Baby Elephant may transfer, sub-contract or otherwise deal with Baby Elephant’s rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

16. Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

17. Entire agreement

These terms and conditions, together with our Privacy Policy, Disclaimer, Cookies Policy, and Copyright Notice constitute the entire agreement between you and Baby Elephant in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

18. Law and jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of the Kingdom of Cambodia, and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of the Kingdom of Cambodia.

19. Registrations and authorisations

Baby Elephant’s address is Street 53, #418 Vihear Chin, Svay Dangkum Commune, Siem Reap, Siem Reap Province, Cambodia, 17252

You can contact Baby Elephant by email at bookings@babyelephant.asia

20. Hotel room bookings:

  • Rates are quoted in US Dollars and include taxes & service charges
  • Cancellation 72 hours in advance incurs no charge but will incur one night cost if within 72 hours or in case of no show. No charge will be made to the credit card otherwise
  • A Credit Card is required to guarantee the booking – payment is due on check-out
  • Payment can be made in US dollars cash or by Credit Card with 3% surcharge
  • Check-in time is from 14.00hrs and check-out till 12.00hrs
  • Children age 12 and older are charged the adult rate – please include them in No. of Adults box
  • Children and extra beds: Infant 0-2 year(s) stay for free if using existing bedding. Note, if you need a cot there may be an extra charge. Children 3-10 year(s) stay for free if using existing bedding. If requiring an extra bed, we are happy to provide with extra charge $15 per night
  • Exchange rates for information only – your room bill will be charged in US Dollars
  • If you cannot Cancel/Modify your reservation, please email us at bookings@babyelephant.asia

21. Group and tour bookings

For large group bookings and tour agent bookings, we will invoice a 50% deposit which can be paid into our Cambodian bank account with Cathay United Bank. We will provide a receipt upon receiving payment. Any bank fees incurred for international transactions will be the responsibility of the booker, charged at check out.

For cancellation of your entire group booking, please notify us no later than:

Rooms Booked

Notification Period Required

3-5 Rooms

14 days prior to arrival

6-10 Rooms

21 days prior to arrival

11 Rooms or More

28 Days prior to arrival

The penalty for group cancellations after the above notification periods will be a cancellation charge of 20% of the total cost of your group booking at time of cancellation being charged.

Please kindly advise of any individual amendments or cancellations (maximum 20% of total reserved rooms) no later than 3 days prior to arrival. Cancellations after this time or failure to arrive would result in a fee equal to 100% of the first night’s rate per room reserved being charged.

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